Bristol Charities continues to operate during the COVID-19 Pandemic. Although our Head Office is shut and most of our Head Office staff are working from home, you can contact us by email or by phone on our Head Office phone number 0117 930 0301. We continue to run our Almshouses and Extra Care scheme, with staff on site. Our Grants Programme is running, please keep checking our website for details of when we are accepting applications for Grants. Although our Community Development for Older People Projects remain on hold for now, we hope to start activities again soon when it is safe to do so.

Bristol Charities is committed to working to provide support to people and communities throughout these complicated and taxing times.

Thanking you very much for the carpet you supplied to me. After many months of homelessness, I am now settled in my new flat.

Your generosity and kindness has helped me greatly and the contractors did a great job. Once again, Thank you.

Mr R. M

Privacy Policy

We are committed to safeguarding the privacy of our website visitors, this policy sets out how we will treat your personal information.

  1. What Information Do We Collect?​

    We may collect, store and use the following kinds of personal data:

    • Information about your computer and about your visits to and use of this website (including your I.P. address, geographical location, browser type, referral source, length of visit and number of page views.
    • Information relating to any transactions carried out between you and us on and in relation to this website, including information relating to any operations you may have made to the charity (including Gift Aid).
    • Information that you provide to us for the purpose of registering with us including name, address, email, telephone number and either the reason for applying for a grant, or for accommodation.
    • Information that you provide to us for the purpose of any enquiries that you may make about our services, housing, grants or about the charity itself. This includes name, address email, telephone number and the reason for applying for a service.
    • Any other information you choose to send us. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of Cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of this website. Google will store this information. Googles Privacy Policy is available at:
  2. Using Your Personal Data

    We will use your personal data to:

    • Administer the Website
    • Improve your browsing experience by personalising the website 
    • Enable your use of the services available on the website
    • Send statements and invoices to you, and collect payments from you
    • Send you general (non-marketing) commercial communications
    • Send you email notifications which you have specifically requested 
    • Send you our newsletter and other marketing communications relating to the charity’s business which we think may be of interest to you by post, or where you have specifically agreed to this by email or similar technology (you can inform us at any time if you no longer require marketing communications)
    • Provide third parties with statistical information about our users but this information will not be used to identify any individual user
    • Deal with any enquiries and complaints made by or about you relating to the Website. If at any time you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the permission you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing
  3. Disclosures

    We may disclose information about you to any of our employees, offices, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this Privacy Policy. In addition, we may disclose information about you:

    • To the extent that we are required to do so by law
    • In connection with any legal proceedings or prospective legal proceedings
    • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of prevention and detection of fraud)
  4. Security of Your Personal Data

    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    Personal information will be stored on secured servers managed by Bristol Charities and all its associates and suppliers.

  5. Policy Amendments

    We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with changes.

  6. Your Rights

    You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes by email at any time. Where our use of your data requires consent, you may withdraw this consent at any time.

  7. Third Party Websites

    Bristol Charities is not responsible for the Privacy Policies or practices of third party websites accessed through links on our site.

  8. Updating Information

    Please let us know if the personal information which we hold about you needs to be corrected or updated by emailing:

  9. Contact

    If you have any questions about this Privacy Policy or our treatment of your personal data, please write to us by email:

  10. Data Controller

    For the purpose of the Data Protection Act 1998 (D.P.A.) and the General Data Protection Register 2018 (GDPR), the data controller is Bristol Charities.

    Our Data Protection Registration Number is: ZA208320

  11. Data Protection Policy

  12.   Customer Privacy Notice

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